Remote Support
Remote support and repair is the ideal situation, purely for speed and convenience. As a bonus, in the event the remote repair is unsuccessful, it also means your tech now has a better idea of the problem and can speed up any on-site or in-store repairs. Remote support is the best option for many repairs and gets your computer working again with minimal disruption and lowest cost.
Data Backup
“That will never happen to me.” We get through our lives telling ourselves the worst won’t happen to us. It’s the same with business: “We won’t need this data backup.” Yet, whatever your industry, secure, reliable backup ensures business as usual. So, what’s the best way to backup? Here’s help.
Ransomware
Cybersecurity Ventures predicts ransomware will impact businesses every 11 seconds in 2021. Yes, you read that right. That’s up from every 14 seconds in 2019. Another research company reported ransomware increasing 485% year-over-year in 2020.
Computer Repair
There are many problems with isolation. We don’t want to get you started. We know it’s true, but one issue we can help with is computer repair. Yes, there are problems with your home or business devices that we can address remotely.
We’ve all been there: An unexpected tech glitch throws a wrench in your work at the worst possible moment. As annoying as it is, staying calm and providing full transparency with your IT friends will have you back up and running in no time.
Here is a list essential details to include in a help ticket to get you up and running quickly.
Describe the Specific Behavior
Start with a clear description of what the problem entails: what is and isn’t functioning as expected. Be as specific as possible about error messages or unusual symptoms. For example, instead of simply stating, “Wi-Fi isn’t working,” elaborate that “the Wi-Fi network doesn’t appear in the list of available connections.” This level of detail paints a fuller picture.
Supply Contextual Details
Include any relevant contextual details about your setup, recent changes, or activities preceding the issue. Help desk staff need background to diagnose root causes properly. For instance, note if a new device was added to the network or an access point was moved. Mentioning you were transferring large files before the problem arose provides valuable context clues.
When Did It Last Work Correctly?
Providing a timeline of when the problem first appeared and any relevant events helps pinpoint the scope. Note when it last worked correctly and if the way it has been behaving has changed or has remained consistent. This timeline helps technicians determine whether the cause lies in recent system changes or an ongoing intermittent issue.
Set Priority
Tell your IT support exactly how the problem impedes your work. Does it fully prevent tasks from being completed or just create minor inconveniences? Is the inability to access certain files delaying an important deadline?
Prioritizing showstoppers ensures the swiftest attention to those who need it the most.
We’re here to make your life easier during stressful times, so help us help you.
Taking a few extra minutes to craft comprehensive help desk tickets ensures you receive truly helpful, convenient support when you need it most